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Prosperata co-founders, Sanjay Sarma and Rahul Ghate, will share their expertise in customer experience innovations.
Customer service in healthcare is inherently different from commercial customer service situations for one reason in particular. The customer isn’t always right.
Humana uses predictive models to identify members who would benefit from regular contact with clinical professionals.
Hospitals can boost their credit strength by paying more attention to the patient as consumer, according to a new report by Moody’s Investor Service.
Implementing an accountable care organization is nearly impossible without high-quality clinical engagement
With the industry-wide shift to accountable care and value-based payment models, many provider organizations