Prestigious FHTI Selects Prosperata’s Co-Founders to Share Strategies that Evolve Patient Experiences into Enduring Relationships

Prosperata co-founders, Sanjay Sarma and Rahul Ghate, will share their expertise in customer experience innovations.

Customer service when the customer isn’t always right

Customer service in healthcare is inherently different from commercial customer service situations for one reason in particular. The customer isn’t always right.

Large health insurer making analytics the foundation of its clinical operations

Humana uses predictive models to identify members who would benefit from regular contact with clinical professionals.

Moody’s: Increase health system credit by listening to patients more

Hospitals can boost their credit strength by paying more attention to the patient as consumer, according to a new report by Moody’s Investor Service.

Clinical, patient engagement key to ACO success

Implementing an accountable care organization is nearly impossible without high-quality clinical engagement

Unleashing innovation in Healthcare: What we can learn from SpaceX and Tesla?

With the industry-wide shift to accountable care and value-based payment models, many provider organizations

AHIP: Use predictive analytics to drive decisions, control costs

AHIP: Use predictive analytics to drive decisions, control costs.

Big data in healthcare: What’s holding everyone back

Big data and data analytics open doors to precision medicine, population health and value-based care. But health IT professionals still face major barriers.

Bringing the Amazon experience to patients

Tom Sullivan writes the Innovation Pulse column for Healthcare IT News, and covers major HIT topics including mHealth, medical practices, government policy, and emerging technologies.