Customer service when the customer isn’t always right

Customer service in healthcare is inherently different from commercial customer service situations for one reason in particular. The customer isn’t always right.

Large health insurer making analytics the foundation of its clinical operations

Humana uses predictive models to identify members who would benefit from regular contact with clinical professionals.

Moody’s: Increase health system credit by listening to patients more

Hospitals can boost their credit strength by paying more attention to the patient as consumer, according to a new report by Moody’s Investor Service.

Clinical, patient engagement key to ACO success

Implementing an accountable care organization is nearly impossible without high-quality clinical engagement

Unleashing innovation in Healthcare: What we can learn from SpaceX and Tesla?

With the industry-wide shift to accountable care and value-based payment models, many provider organizations

AHIP: Use predictive analytics to drive decisions, control costs

AHIP: Use predictive analytics to drive decisions, control costs.